• Security & Confidentiality
  • HIPAA & HITECH
  • 256-bit SSL Encrypted Sessions are live connections directly between the 2 users via the internet browser (Chrome or Firefox) on the secure platform.

    Stored data encrypted at location in a separate database with military-grade security and website monitoring. 256-bit SSL encryption during transit. Same level encryption at rest (database encrypted AES ciphers).

    Disaster recovery procedures & offsite backups. User Authentication Procedures. Web Application Firewall. Optional Geographic block. Suspicious Activitiy Detection & Blocking.

  • Patient Communication
  • Live Support Options
  • Secure Video Consultation Room & Private Messaging. No downloads or plugins required via the internet browser (Chrome or Firefox). Patient login is optional.

    Scheduling: Manage Bookings and Calendars via the website. Automatic notifications and reminders.

    Patient Library: Allow patients to download required files and access online resources (video, audio & documents).

  • Clinical Collaboration
  • Private Workspace
  • Combine clinical collaboration with the ability to assimilate information in context and respond in real time and transform your healthcare services.

    Live Feed, Private Message Inbox, File Storage, Event Scheduling, Open WorkGroup Discussion, Private WorkGroup Discussion, Multiple User Video Conference, Colleague Forum, Photo Sharing, Video Sharing, Helpdesk.

    Discussions, questions, ideas, brainstorming, etc. all take place around the pertinent files, projects or messages, providing context, a discussion history, full transparency and the ability to provide a unique array of benefits in a healthcare environment.

DoctorSee.Me Terms of Use & Privacy Policy


Last revision: May 24th 2017

If you believe you require urgent medical attention*, seek medical services via your local Accident & Emergency services:

*Such as the following critical or life-threatening situations;

  • difficulty breathing

  • severe bleeding and it can't be stopped

  • severe chest pain

  • loss of consciousness

  • acute confused states and fits which aren’t stopping

  • or if you believe someone is having a heart attack or stroke.


DoctorSee.Me Limited (“DoctorSee.Me”, “we”, “us”, or “our”) operates this website and other related websites to these Terms of Use (collectively, the “Site”). We offer online telehealth services (the “Services”) enabling our members (“Members”) to report their health history and engage healthcare professionals (“Healthcare Professionals”) to obtain medical and healthcare services (“Services”). By accessing and using the Site, you agree to be bound by these Terms of Use and all other terms and policies that appear on the Site. If you do not wish to be bound by any of these Terms of Use, you may not use the Site or the Services.

The Healthcare Professionals who deliver Services through DoctorSee.Me are independent professionals practising within a group of independently owned professional practices collectively known as “DoctorSee.Me Clinicians”. DoctorSee.Me Limited does not practice medicine or any other licensed profession, and does not interfere with the practice of medicine or any other licensed profession by Healthcare Professionals, each of whom is responsible for his or her services and compliance with the requirements applicable to his or her profession and license. Neither DoctorSee.Me nor any third parties who promote the Services or provide you with a link to the Services shall be liable for any professional advice you obtain from a Healthcare Professional via the Services.

None of the Site content (other than information you receive from Healthcare Professionals) should be considered medical advice or an endorsement, representation or warranty that any particular medication or treatment is safe, appropriate, or effective for you.

The information you provide to your Healthcare Professional during a medical consultation or therapy session is legally confidential, except for certain legal exceptions as more fully described in our Privacy Policy. We devote considerable effort toward ensuring that your personal information is secure. Information regarding our use of health and other personal information is provided in our Privacy Policy. As part of providing you the Services, we may need to provide you with certain communications, such as appointment reminders, service announcements and administrative messages. These communications are considered part of the Services and your Account. While secure electronic messaging is always preferred to insecure email, under certain circumstances, insecure email communication containing personal health information may take place between you and DoctorSee.Me. DoctorSee.Me cannot ensure the security or confidentiality of messages sent by email. Information relating to your care, including clinical notes and medical records, are stored on secure, encrypted servers maintained by DoctorSee.Me.

When you register on the Site, you are required to create an account (“Account”) by entering your name, email address, password and certain other information collected by DoctorSee.Me (collectively “Account Information”). To create an Account, you must be of legal age to form a binding contract. If you are not of legal age to form a binding contract, you may not register to use our Services. You agree that the Account Information that you provide to us at all times, including during registration and in any information you upload to the Site, will be true, accurate, current, and complete. You may not transfer or share your Account password with anyone, or create more than one Account (with the exception of subaccounts established for children of whom you are the parent or legal guardian). You are responsible for maintaining the confidentiality of your Account password and for all activities that occur under your Account. DoctorSee.Me reserves the right to take any and all action, as it deems necessary or reasonable, regarding the security of the Site and your Account Information. In no event and under no circumstances shall DoctorSee.Me be held liable to you for any liabilities or damages resulting from or arising out of your use of the Site, your use of the Account Information or your release of the Account Information to a third party. You may not use anyone else's account at any time.

The Services are available for use by children, but the Member for all patients under the age of 18 must be the patient’s parent or legal guardian. If you register as the parent or legal guardian on behalf of a minor, you will be fully responsible for complying with these Terms of Use.

We hereby grant to you a limited, non-exclusive, nontransferable right to access the Site and use the Services solely for your personal non-commercial use and only as permitted under these Terms of Use and any separate agreements you may have entered into with us (“Access Rights”). We reserve the right, in our sole discretion, to deny or suspend use of the Site or Services to anyone for any reason. You agree that you will not, and will not attempt to: (a) impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity; (b) use the Site or Services to violate any local, state, national or international law; (c) reverse engineer, disassemble, decompile, or translate any software or other components of the Site or Services; (d) distribute viruses or other harmful computer code through the Site; or (e) otherwise use the Services or Site in any manner that exceeds the scope of use granted above. In addition, you agree to refrain from abusive language and behavior which could be regarded as inappropriate, or conduct that is unlawful or illegal, when communicating with Healthcare Professionals through the Site and to refrain from contacting Healthcare Professionals for telehealth services outside of the Site. DoctorSee.Me is not responsible for any interactions with Healthcare Professionals that are not conducted through the Site. We strongly recommend that you do not use the Services on public computers. We also recommend that you do not store your Account password through your web browser or other software.

You agree to pay all fees or charges to your Account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. By providing DoctorSee.Me with your debit/credit card number or PayPal account and associated payment information, you agree that DoctorSee.Me is authorized to immediately invoice your account for all fees and charges due and payable to DoctorSee.Me hereunder and that no additional notice or consent is required. If your health plan, employer or agency has arranged with DoctorSee.Me to pay the fee or any portion of the fee, or if the fee is pursuant to some other arrangement with DoctorSee.Me, that fee adjustment will be reflected in the fee that you are ultimately charged. Please check with your employer, health plan or agency to determine if any Services will be reimbursed.

If you do not have insurance coverage for Services, or if your coverage is denied, you acknowledge and agree that you shall be personally responsible for all incurred expenses. DoctorSee.Me offers no guarantee that you shall receive any such reimbursement. DoctorSee.Me reserves the right to modify or implement a new pricing structure at any time prior to billing you for your initial payment or for future payments due pursuant to these Terms of Use. You understand and agree that for Services provided on an appointment basis, you will be responsible for a missed appointment fee equal to all or a portion of the fees you and your insurer or other payor would have paid for the scheduled services if you do not cancel a scheduled appointment at least 24 hours in advance, unless we notify you in writing that a shorter cancellation window applies.

The Site and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by DoctorSee.Me, its licensors or other providers of such material and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. These Terms of Use permit you to use the Site for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Site except as generally and ordinarily permitted through the Site according to these Terms of Use. You must not access or use for any commercial purposes any part of the Site or any services or materials available through the Site.

Certain of the names, logos, and other materials displayed on the Site or in the Services may constitute trademarks, trade names, service marks or logos of DoctorSee.Me or other entities. You are not authorized to use any such content without the express written permission of DoctorSee.Me. Ownership of all such content and the goodwill associated therewith remains with us or those other entities.

You may deactivate your Account and end your registration at any time, for any reason by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. DoctorSee.Me may suspend or terminate your use of the Site, your Account and/or registration for any reason at any time. Subject to applicable law, DoctorSee.Me reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the Site pursuant to its internal record retention and/or content destruction policies. After such termination, DoctorSee.Me will have no further obligation to provide the Services, except to the extent we are obligated to provide you access to your health records or Healthcare Professionals are required to provide you with continuing care under their applicable legal, ethical and professional obligations to you.

We may at our sole discretion change, add, or delete portions of these Terms of Use at any time on a going-forward basis. Continued use of the Site and/or Services following notice of any such changes will indicate your acknowledgement of such changes and agreement to be bound by the revised Terms of Use, inclusive of such changes.

In no event will DoctorSee.Me Limited, its employees, directors, affiliates, agents or licensors be liable for any direct, indirect, incidential, special, consequential or exemplary damages, including but not limited to, damages for loss of revenues, profits, goodwill, use, data or other intangible losses arising out of or related to your use of the site or services. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.

You agree to indemnify, defend and hold harmless DoctorSee.Me, its officers, directors, employees, agents, subsidiaries, affiliates, licensors, and suppliers, harmless from and against any claim, actions, demands, liabilities and settlements, including without limitation reasonable legal and accounting fees (“Claims”), resulting from, or alleged to result from, your violation of these Terms of Use.

All Health Professionals on the Site hold professional licenses issued by the professional licensing boards in the regions where they practice. You can report a complaint relating to the care provided by a Healthcare Professional by contacting the professional licensing board in the region where the care was received.

Any clinical records created as a result of your use of the Services will be securely maintained by DoctorSee.Me on behalf of DoctorSee.Me Professionals for a period that is no less than the minimum number of years such records are required to be maintained under state and lawand which is typically at least six years.

DoctorSee.Me makes no representation that all services, products or materials available through this site are appropriate for all regions and territories.

DoctorSee.Me devotes considerable effort to optimizing signal strength and diagnosis deficiencies but is not responsible for the internet or data bandwidth and signal of your internet device.

Privacy – DoctorSee.Me Limited

Reviewed May 24th 2017

As the healthcare professionals providing online medical services through DoctorSee.Me (the “Healthcare Professionals”, “us”, “we”, “our”), we understand that information about you and your health is personal. Because of this, we strive to maintain the confidentiality of your health information. We continuously seek to safeguard that information through administrative, physical and technical means, and otherwise abide by applicable law and guidelines.

We use and disclose your health information for the normal business activities that the law sees as falling in the categories of treatment, payment and healthcare operations. Below we provide examples of those activities, although not every use or disclosure falling within each category is listed:

  • Treatment – We keep a record of the health information you provide us. This record may include your test results, diagnoses, medications, your response to medications or other therapies, and information we learn about your medical condition through the online Services. We may disclose this information so that other doctors, nurses, and entities such as laboratories can meet your healthcare needs.

  • Payment – We document the services and supplies you receive when we are providing care to you so that you, your insurance company or another third party can pay us. We may tell your health plan about upcoming treatment or services that require prior approval by your health plan.

  • Health care Operations – Health information is used to improve the services we provide, to train staff, for business management, quality assessment and improvement, and for customer service. For example, we may use your health information to review our treatment and services and to evaluate the performance of our staff in caring for you.

We may also use your health information to:

  • Comply with laws that require disclosure.

  • Assist in public health activities such as tracking diseases or medical devices.

  • Inform authorities to protect victims of abuse or neglect.

  • Respond to law or to judicial orders, subpoenas or other process.

  • Inform coroners, medical examiners and funeral directors of information necessary for them to fulfill their duties.

  • Facilitate organ and tissue donation or procurement.

  • Conduct research following internal review protocols to ensure the balancing of privacy and research needs.

  • Avert a serious threat to health or safety.

  • Assist in specialized government functions such as national security, intelligence and protective services.

  • Inform a correctional institution if you are an inmate.

  • Inform workers’ compensation carriers or your employer if you are injured at work.

  • Recommend treatment alternatives.

  • Tell you about health-related products and services.

  • Communicate within our organization for treatment, payment, or healthcare operations.

  • Communicate with other providers, health plans, or their related entities for their treatment or payment activities, or health care operations activities relating to quality assessment and improvement, care coordination and the qualifications and training of healthcare professionals;

  • Provide information to other third parties with whom we do business, such as a record storage provider. However, you should know that in these situations, we require third parties to provide us with assurances that they will safeguard your information.

  • We may also use or disclose your personal or health information for operational purposes. For example, we may communicate with individuals involved in your care or payment for that care, such as friends and family and send appointment reminders.

All other uses and disclosures, not previously described, may only be done with your written authorization. We will also obtain your authorization before we use or disclose your health information for marketing purposes or before we would sell your information. You may revoke your authorization at any time; however, this will not affect prior uses and disclosures. In some cases law may require that we apply extra protections to some of your health information.

We are required by law to:

  • Maintain the privacy of your health information.

  • Provide this Notice of our duties and privacy practices.

  • Abide by the terms of the Notice currently in effect.

  • Tell you if there has been a breach that compromises your health information.

We reserve the right to change our privacy practices, and make the new practices effective for all the information we maintain. Revised notices will be posted on the DoctorSee.Me website.

If you believe that your privacy has been violated, you may file a complaint with us or receive more information: This email address is being protected from spambots. You need JavaScript enabled to view it.

This Section of our Privacy Policy explains how we collect, use, and disclose information from and/or about you when you use the Site or the Services.

THE SITE WILL BE COLLECTING AND TRANSMITTING PERSONAL, MEDICAL AND HEALTH-RELATED INFORMATION ABOUT YOU. BY USING THE SITE, YOU AGREE THAT WE CAN COLLECT AND USE YOUR PERSONAL AND OTHER INFORMATION AS DESCRIBED IN THIS SITE PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE SITE.

When we use the term “Personal Information” in this Privacy Policy, we mean information about you that is personally identifiable to you, such as your contact information (e.g., name, address, email address, or telephone number), personally identifiable health or medical information (“Health Information”), and any other non-public information that is associated with such information. When we use the term “De-Identified Information”, we mean information that is neither used nor intended to be used to personally identify an individual. Lastly, when we use the term “Cookies”, we mean the small pieces of information that a Site sends to your browser while you are viewing a website.

We do not knowingly allow individuals under the age 18 to create Accounts that allow access to our Site.

The Personal information we collect or maintain may include:

  • Your name, age, email address, username, password, and other registration information.

  • Health Information that you provide us, which may include information or records relating to your medical or health history, health status and laboratory testing results, diagnostic images, and other health related information.

  • Health information about you prepared or obtained by the Healthcare Professionals(s) who provide clinical services through the Site such as medical and therapy records, treatment and examination notes, and other health related information.

  • Billing information that you provide us, such as debit/credit card information.

  • Information about the computer or mobile device you are using, such as what Internet browser you use, the kind of computer or mobile device you use, and other information about how you use the Site.

  • Other information you input into the Site or related services.

We may use your Personal Information for the following purposes (subject to the restrictions relating to the use of Health Information described in Section I):

  • To provide you with the Services.

  • To improve healthcare quality through the performance of quality reviews and similar activities.

  • To create De-identified Information such as aggregate statistics relating to the use of the Services.

  • To notify you when Site updates are available.

  • To market and promote the Site and the Services to you.

  • To fulfill any other purpose for which you provide us Personal Information.

  • For the purposes described in Section I relating to the use of Health Information.

  • For any other purpose for which you give us authorization.

We may also disclose Personal Information that we collect or you provide

  • To our subsidiaries and affiliates.

  • To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

  • As required by law, which can include providing information as required by a court order.

  • When we believe in good faith that disclosure is necessary to protect your safety or the safety of others, to protect our rights, to investigate fraud, or to respond to a government request.

  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of DoctorSee.Me’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information maintained by the Site is among the assets transferred.

  • For any other purpose disclosed by us when you provide the information.

As you use the Site or the Services, certain information may be passively collected by Cookies, navigational data like Uniform Resource Locators (URLs) and third party tracking services, including:

  • Site Activity Information. We may keep track of some of the actions you take on the Site, such as the content of searches you perform on the Site.

  • Access Device and Browser Information. When you access the Site from a computer or other device, we may collect anonymous information from that device, such as your Internet protocol address, browser type, connection speed and access times (collectively, “Anonymous Information”).

  • Cookies. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies to make the Site and Services easier to use, to make our advertising better, and to protect both you and DoctorSee.Me. You can instruct your browser, by changing its options, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. If you do not accept Cookies, however, you will not be able to stay logged in to the Site. We presently do not honor "Do Not Track" requests across all parts of our Site.

  • Real-Time Location. Certain features of the Site use GPS technology to collect real-time information about the location of your device so that the Site can connect you to a Healthcare Professional who is licensed or authorized to provide Services in the state where you are located.

  • Mobile Services. We may collect non-personal information from your mobile device or computer. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include how you use the application(s) and information about the type of device or computer you use. In addition, in the event our application(s) crashes on your mobile device we will receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our application(s).

  • Analytics Tools. We use tools such as Google Analytics and Mixpanel to help analyze how users use the Site. Google Analytics and Mixpanel use Cookies to collect information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to the Site. We use the information we get to improve our Site and Services. Although Google Analytics plants a persistent Cookie on your web browser to identify you as a unique user the next time you visit the Site, the Cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to the Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/. Mixpanel’s ability to use and share information it collects about your visits to the Site is restricted by the Mixpanel Terms of Use located at https://mixpanel.com/terms/ and the Mixpanel Privacy Policy located at https://mixpanel.com/privacy/. You can opt-out of Mixpanel’s automatic retention of data collected through your browsers while on our Site by clicking on this link https://mixpanel.com/optout/. To track opt-outs, Mixpanel uses a persistent opt-out cookie placed on your devices.

We may use De-Identified Information created by us without restriction.

This Site Privacy Policy applies only to information we collect through the Site and in email, text and other electronic communications set through or in connection with the Site. This Site Privacy Policy DOES NOT apply to information collected by any third party. When you click on links on the Site you may leave our Site. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements.

You may request deletion of your Personal Information by us, however, we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from the active database, but may remain in our archives and we may also retain Anonymous Information about your use of our services. Once we disclose some of your Personal Information to third parties, we may not be able to access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures. After we delete Personal Information, we may retain De-Identified Data and will continue to use De-Identified Data as permitted under this Site Privacy Policy.

We employ reasonable physical, electronic and managerial security methods to help protect against unauthorized access to Personal Information, such as encryption. But please be aware that no data transmission over the Internet or data storage facility can be guaranteed to be perfectly secure. As a result, while we try to protect your Personal Information, we cannot ensure or guarantee the security of any information you transmit to us.

We may change this the Site Privacy Policy from time to time in the future. We will post any revised version of the Site Privacy Policy on this page. Continued use of our Services following notice of such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. By using the Site, you are agreeing to our collection, use and disposal of Personal Information and other data as described in this Site Privacy Policy, both as it exists now and as it is changed from time to time.