• Security & Confidentiality
  • HIPAA & HITECH
  • 256-bit SSL Encrypted Sessions are live connections directly between the 2 users via the internet browser (Chrome or Firefox) on the secure platform.

    Stored data encrypted at location in a separate database with military-grade security and website monitoring. 256-bit SSL encryption during transit. Same level encryption at rest (database encrypted AES ciphers).

    Disaster recovery procedures & offsite backups. User Authentication Procedures. Web Application Firewall. Optional Geographic block. Suspicious Activitiy Detection & Blocking.

  • Patient Communication
  • Live Support Options
  • Secure Video Consultation Meetings & Private Instant Messaging.

    No downloads or plugins required via the internet browser (Chrome).

    Multiplatform: Windows, Mac, iOS, Android.

    Patients are not required to register and no patient data is stored.

  • Clinical Collaboration
  • Private Workspace
  • Combine clinical collaboration with the ability to assimilate information in context and respond in real time and transform your healthcare services.

    Live Feed, Private Message Inbox, File Storage, Event Scheduling, Open WorkGroup Discussion, Private WorkGroup Discussion, Multiple User Video Conference, Colleague Forum, Photo Sharing, Video Sharing, Helpdesk.

    Discussions, questions, ideas, brainstorming, etc. all take place around the pertinent files, projects or messages, providing context, a discussion history, full transparency and the ability to provide a unique array of benefits in a healthcare environment.

Camera Settings

If your camera is not showing up in the settings or if it is not showing video.

Make sure your camera is not being used by other programs.

Ensure you select and allow camera and microphone while joining a video conference.

Ensure you are using the latest version of the android and ios smartphone apps.

Check that the camera and microphone have been selected within the DoctorSeeMe app.

If you are still experiencing difficulties, please uninstall the app an re-install the latest version via Goolge Play or Apple IOS store.